Flint Platform + ServiceAide

Flint Platform + ServiceAide

Smart tools work wonders when together. Flint platform and ServiceAide integrated to make ITSM and ITOps Automation work for you. Service requests, support tickets from ServiceAide ISM when demands end-to-end automation or automated resolution are routed to Flint for unattended automation. Automated support ticket and service fulfilment mean you don't need a human workforce to be available 24x7. Leverage closed-loop automation capabilities driven by seamless integration of ServiceAide with Flint platform.

Bundled ISM Automation of ServiceAide and Flint

The objective:

The integration of Flint with ServiceAide is aimed at being an extension of ServiceAide capabilities to automate requests being processed manually. The tickets raised, irrespective of if they are categorized under Incident management, change management or Problem, are re-routed to Flint if they can be auto-resolved. This eliminates the redundancy an operational workforce has to go through in a day and helps to bring in greater efficiency at reduced long-term costs.

Benefits of the integration:

1) Flint does not only auto-resolves a majority of the tickets raised but also organise the ones that do require intervention by human agents on the basis of priority, sending out proactive alerts and push notifications to agents for their involvement, as and when required.

2) Flint - ServiceAide in tandem also opens up the option to choose whether to perform service management operation using on-premise IT infrastructure or migrate to the cloud.

3) A unified view over the IT operations will result in more efficient identification and resolution of problems, as you can efficiently zero-in on any underlying issues and negative patterns that can trigger system crashes and breakdowns.

5 Things to Look for in a Cloud Management Solution

5 Things to Look for in a Cloud Management Solution

Since its inception, there is no denying the fact that cloud computing has quickly risen the ranks of emerging technologies to find firm roots in the global digital ecosystem. The Cisco Global Cloud Index reiterates this and suggests that by 2021, 94% of workloads will run in the cloud.

But even after such rampant proliferation, cloud migration and management remain critical hurdles for project managers today. And as fate may have it, almost all cloud issues can be traced back to a single decision - choosing the right cloud management partner.

So, does your Cloud Management Solution fit the bill of the ideal cloud partner? Here are some features that it might be lacking:

1. Built for the Future:

The ability of operating various cloud platforms in conjunction with each other imparts a high level of flexibility in your tech ecosystem. Without this, it would be impossible to run applications in foreign infrastructures without significantly tweaking the underlying code. And as the number of new entrants in the IaaS playing field, such as AzureStack and GCP keep increasing day by day, the menu of services they provide and the strength of vendors’ offerings will look quite different in a year's time.

To this end, the platform's ability to support multiple cloud providers including Public, Private, and Hybrid is incredibly important.

2. Support for Application Lifecycle:

It makes no business sense to deploy a different cloud environment for every stage of the application lifecycle. Not only can this spiral costs out of the project’s leeway, it can also turn into an upskilling nightmare for your teams. An ideal cloud management solution should be able to handle disparate life event such as code updates, security and vulnerability patches, capacity management, performance optimization, and regular backups.

3. Intuitive Automation:

Capacity management, continuous integration, and resource orchestration is key for any cloud platform. But this often involves repetitive tasks that interfere with productivity and pave way for unforced errors. Without automation, something as menial as VM provisioning or push code can prove to be serious operational bottlenecks, especially for large environments.

4. Seamless Monitoring and Control:

Without the ability to track resources, projects can go down unprecedented tangents. An ideal cloud environment or IaaS partner enables users to monitor resources in real-time, create custom environment reports, and more.

5. Expense Management:

It is crucial to have a constant overview of cloud-related expenses in order to keep projects under control and realize optimized resource management. With an expense management system in place, you will be able to access dedicated insights about both present and historical cloud utilization patterns along with unused instances that might be increasing costs.

The Verdict

All such features need to cohesively function as cogs in a wheel for managers to realize high payoffs. The ideal cloud management solution does everything in its power to make this a reality.

What are your views about this? Share with us in the comments section.

Effective Solution for Cloud Sprawl You Never Knew Existed

Effective Solution for Cloud Sprawl You Never Knew Existed

The cloud adoption growth trajectory in a considerably short span of time has been downright remarkable. As per latest prediction, almost 90 per cent organisations will have moved some or all of their tech operations to the cloud by end of 2019. The remaining 10 per cent will, in all likelihood, follow suit by 2021. For all its advantages and transformative abilities, cloud operations do have an undeniable downside too – cloud sprawl.

Cloud sprawl refers to the unchecked proliferation of an organisation’s cloud services triggered by an expansion of cloud-based computing resources that far outdoes the requirement. Since organisations pay for cloud computing resources on per-use basis, cloud sprawl can prove to be a costly enterprise.

Strategies to Contain Cloud Sprawl

If left unchecked, cloud sprawl can trigger a host of other problems within an organisation. Therefore, effectively containing this phenomenon is a crucial part of IT operations. Flint cloud management services are aimed at helping you solve this problem with unique yet effective solutions based on a unified management approach:

Clearly Defined Cloud Strategy

Before addressing cloud sprawl, Flint tackles the root of the problem by establishing a clearly defined cloud strategy for its clients. This includes solutions such as role-based access control, establishing protocols and putting in place migration and use policies, which when communicated to all stakeholders and users can ensure seamless weeding out of cloud sprawl.

Expert Handling of Cloud Migration

A well-executed cloud migration strategy can in many ways mitigate the risk of cloud sprawl altogether. With a thorough understanding of how, when, and where to move workloads, Flint can be your reliable partner in expertly handling cloud migration.

Unified Management Approach

Instead of setting up different points of access, Flint offers a unified platform, a single pane of glass, if you will, for managing diverse workloads, cloud resources, and taking automated actions all from one place. This empowers cloud operators and admins to base their management decisions on actionable insights.

Developing Cloud Governance Policies and Protocols

Setting in place cloud policies and requisite protocols play a fundamental role in checking cloud sprawl as these can enable automatic de-provisioning and shutdown of unnecessary workloads after a pre-determined period. Flint helps you set these policies for governance that touch upon not just the broad issues of proliferation but also finer intricacies such as access to applications, cloud services, as well as SaaS solutions usage, for employees working remotely.

Handling Cloud Sprawl Holistically

All these cloud sprawl containing solutions and strategies can yield results only when they are backed by a platform capable of managing a combination of cloud providers in a holistic manner. Flint with its streamlined cloud management solutions that rely on a standardised management approach toward the public, private, and hybrid clouds makes it easy to handle cloud infrastructures diverse in structure, usage, and cost from a single platform. This enhances the ability to collect, consolidate, and analyse utilisation and performance metrics to deliver greater transparency, which ultimately helps in reining in any tendencies of cloud sprawl.

Being one of the few cloud management platforms capable of handling public, private and hybrid cloud, Flint also delivers the added advantage of increased flexibility through swift deployment and development of applications. This agility helps rein in incidence of cloud sprawl considerably by deployment of workloads anytime and anywhere without the need for maintaining an IT infrastructure capable of supporting these changes. This not only helps boost performance but also keeps costs under check.

The element of versatility is another driving force behind Flint's effective multi-cloud management. As a cloud management platform that can be either consumed as Saas or deployed on-premise, Flint enables automation, optimises management and provides greater control to create an environment designed to drive operational efficiency.

Automated fulfilment of Freshservice SRs

Automated Fulfilment of Freshservice Service Requests

Driven by Automation: Flint Integrates with Freshservice

Prompt response and quick turnaround time not only translate to a satisfied customer-base but also offer a valuable insight into what the market expectations are. That’s why these two parameters rank high in priority for all industry verticals. Employing efficient IT service management tools and automation are among the most reliable approaches for optimizing response and turnaround time. The integration of Flint with Freshservice brings you benefits of both on a single platform.

The Integration

Flint is a unified automation platform applicable to both IT Operations and cloud management. To automate IT operations, it wires together different elements of IT infrastructure such as systems, applications, and devices. This results in better management, unified control, greater visibility, and ultimately, improved ROI.

Freshservice, on the other hand, is a service management tool designed to help customers submit requests for services within an enterprise. This robust ticketing and IT support system that operates as a plug-and-play widget for IT service management can prove useful for organisations from all industries and sectors. In simple terms, it is akin to a universal service desk operating through various channels.

Enterprises sought an extension of Freshservice capabilities to automate requests being processed manually with help of standard procedures laid out in a pre-existing knowledge base. The integration of Flint with Freshservice addresses that requirement of the target user base by introducing an element of automation. It brings in the capability to automate the process of picking up and fulfilling requests, just like a human would.

The Objective

The integration of Flint with Freshservice has been done with the prime objective of making ITOps and ITSM automation a feasible reality. As a result, service requests and support tickets that can be processed through automated resolution are re-routed to Flint. This eliminates the need to maintain an operational workforce 24x7 and helps to bring in greater efficiency at reduced long-term costs. The integration of the two platforms remains absolutely seamless, thanks to the closed-loop automation capabilities employed by Flint.

Benefits of Flint - Freshservice Integration

The integration is aimed at strengthening the basic premise on which Freshservice operates, building a bridge between companies’ endeavours to cut costs and customers’ emphasis on the quality of a service. Here is how the Flint-Freshservice integration is a crucial spoke in that wheel:

  • Flint’s extensive automation capabilities for IT processes will support Freshservice’s 24x7 access to support through a cloud-hosted, hassle-free system that is available to customers at any time of the day.
  • The integration will not only automate a majority of the service requests but also organise the ones that do require intervention by human agents on the basis of priority, sending out proactive alerts and push notifications to agents for their involvement, as and when required.
  • Using Freshservice in tandem with Flint also opens up the option to choose whether to perform service management operation using on-premise IT infrastructure or migrate to the cloud.
  • Greater control over IT operations and working through a unified platform would result in more efficient identification and management of problems, as you can efficiently zero-in on any underlying issues and negative patterns that can trigger system crashes and breakdowns.

Smart tools can work wonders when clubbed together. The Flint-Freshservice integration is a fine example of it.