Flint Platform + ServiceAide

Smart tools work wonders when together. Flint platform and ServiceAide integrated to make ITSM and ITOps Automation work for you. Service requests, support tickets from ServiceAide ISM when demands end-to-end automation or automated resolution are routed to Flint for unattended automation. Automated support ticket and service fulfilment mean you don't need a human workforce to be available 24x7. Leverage closed-loop automation capabilities driven by seamless integration of ServiceAide with Flint platform.

Bundled ISM Automation of ServiceAide and Flint

The objective:

The integration of Flint with ServiceAide is aimed at being an extension of ServiceAide capabilities to automate requests being processed manually. The tickets raised, irrespective of if they are categorized under Incident management, change management or Problem, are re-routed to Flint if they can be auto-resolved. This eliminates the redundancy an operational workforce has to go through in a day and helps to bring in greater efficiency at reduced long-term costs.

Benefits of the integration:

1) Flint does not only auto-resolves a majority of the tickets raised but also organise the ones that do require intervention by human agents on the basis of priority, sending out proactive alerts and push notifications to agents for their involvement, as and when required.

2) Flint - ServiceAide in tandem also opens up the option to choose whether to perform service management operation using on-premise IT infrastructure or migrate to the cloud.

3) A unified view over the IT operations will result in more efficient identification and resolution of problems, as you can efficiently zero-in on any underlying issues and negative patterns that can trigger system crashes and breakdowns.